Refund policy

Returns & Refunds Policy

Last updated: 03/04/2026

Thank you for shopping with Egyptian Dreams. We want you to be satisfied with your purchase. This policy outlines your rights and our procedures for returns, refunds, and exchanges.

1. Your Right to Cancel (Cooling-Off Period)

If you purchased goods online, by phone, or by mail order, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason, in accordance with the Consumer Contracts Regulations 2013.

To exercise your right to cancel, you must notify us within the 14-day cancellation period by contacting:

Email: enquiries:egyptiandreams.co.uk
Address: 51 Vyrnwy Road, Saltney, Chester CH4 8QN, UK

After notifying us, you must return the goods within 14 days.

Refunds will include the standard delivery cost originally paid (if applicable).

Customers are responsible for the cost of returning items unless the goods are faulty or incorrect.

2. Eligibility for Returns

To be eligible for a return, items must:

  • Be returned within 14 days of notifying us
  • Be unused, unworn, and in original condition
  • Include all original packaging, tags, and accessories
  • Be accompanied by proof of purchase or order number

We reserve the right to refuse returns that do not meet these conditions.

If returned items show signs of use beyond what is necessary to inspect them, we may reduce the refund amount to reflect the diminished value.

3. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, goods must be:

  • Of satisfactory quality
  • Fit for purpose
  • As described

If your item is faulty, damaged, or incorrect, please contact us within 30 days of receiving your order.

You will be entitled to:

  • A full refund,
  • A replacement, or
  • A repair

We will cover reasonable return postage costs for faulty or incorrect items.

4. Returns Process

To initiate a return:

  1. Contact us at enquiries@egyptiandreams.co.uk with your order number and reason for return.
  2. We will provide return instructions.
  3. Securely package the item and return it to the address provided.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

5. Refunds

Once we receive your return, we will inspect the item and notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method
  • Refunds will be processed within 14 days of receiving the returned goods

We may withhold the refund until we receive the goods or proof that they have been returned.

6. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Personalised or custom-made products
  • Perishable goods
  • Gift cards
  • Sealed goods that are not suitable for return due to health or hygiene reasons if opened

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your payment provider
  3. Contact your bank

Refund processing times may vary depending on your payment provider.

8. Contact Information

For all returns and refund enquiries:

Egyptian Dreams
Email: enquires@egyptiandreams.co.uk
Address: 51 Vyrnwy Road, Saltney, Chester CH4 8QN, United Kingdom